1. Who is responsible
VexMu operates a MU Online Season 6 game server accessible via vexmu.online and Android and Windows clients. The VexMu administration determines how personal data related to these services is processed. Contact: admin@vexmu.online.
This policy covers the website, account registration and management, gameplay, launcher/updater, support and communication features.
2. Data we may process
Account data: username, registered email address, credentials required for authentication, account recovery details, and information supplied for support.
Gameplay data: character names and classes, levels, resets, guilds, rankings, events, inventory, virtual currency, progression, connection status and in-game activities.
Technical and security data: IP address, access dates and times, authentication records, browser/device information, client version, error logs, and information needed for integrity checks and updates.
Communications: chat and support messages and, when enabled, interactions with AI-based features. Actual retention depends on the feature used.
Transactions: order identifiers, amounts, bundles, statuses and purchase history for game credits processed on the website. Payments may be handled by a third party.
3. Purposes and legal grounds
We use data to create and authenticate accounts, support cross-platform gameplay, save progression, provide rankings and events, update the client, answer requests, restore access and prevent abuse, fraud and unauthorized access.
Depending on the context, processing may be based on delivering the requested service, legal obligations, legitimate interests in security and operations, or consent when required. Operating-system permissions also apply.
4. Microphone and voice chat on Android
VexMu offers optional voice chat. When a player enables it and grants microphone access, audio may be captured and transmitted through the game communication infrastructure to other participants.
You can limit or revoke microphone access in Android settings. Voice chat may then be unavailable. Microphone access is not needed to read this policy.
Other players may hear audio you share. Avoid disclosing personal information in voice conversations.
5. Artificial intelligence features
If VexMu enables in-game AI assistants, messages addressed to those features may be processed by an external AI service provider to generate a response or provide the requested functionality.
Do not provide passwords, recovery codes, identity documents or payment details in AI conversations. The provider may also have its own privacy policy.
6. Credits, purchases and external services
WCoin or other game credits may be purchased on the website, which may redirect to a payment provider such as Mercado Pago. Payment providers process transaction information under their own terms and policies.
We may use hosting, traffic protection, game update delivery and transactional email providers, such as Cloudflare and Brevo. Data is disclosed only as necessary to provide the relevant service.
Optional integrations and links to Discord, Google Play and other third-party services are subject to their own terms.
7. Sharing and international transfers
Data may be shared with technical service providers necessary for operations, security, communications, payments and hosting; with authorities when legally required; and publicly visible game data may be shown to players and ranking visitors.
Some providers may process information outside Brazil. We seek appropriate protection mechanisms under applicable data-protection rules.
8. Cookies, sessions and logs
The portal may use session cookies to keep users signed in, store language preferences, mitigate automated requests and secure forms.
The website and clients may generate operational logs for diagnostics, service stability, update integrity and investigation of suspicious activity.
9. Security and retention
We use organizational and technical measures intended to reduce unauthorized access, changes, losses and disclosures. No system can guarantee absolute security.
Data may be retained while accounts are active, and afterwards as needed for legal obligations, dispute resolution, fraud prevention and legal rights. When no lawful purpose remains, data should be deleted or anonymized as applicable.
Uninstalling the app does not automatically delete account and character data stored on VexMu servers.
10. Your rights and account deletion
Under Brazilian data protection law (LGPD), you may request information, access, corrections, deletion or anonymization where applicable, and exercise other statutory rights.
To request deletion of a VexMu account and associated data, visit the account-deletion page or contact the privacy channel below. We may need to verify account ownership before irreversible changes.
Some records may be retained only as necessary to meet legal obligations or establish and defend legal claims, with appropriate justification.
11. Children and teenagers
Players must respect the age rating shown in the app store and rules applicable to minors. Parents and guardians concerned about processing of a child or teenager’s data may request information or appropriate actions through our privacy contact.
12. Policy updates
We may update this policy to reflect changes in the game, app, website or legal requirements. We will show the latest revision date on this page and may announce material changes through our official channels.